FAQ
- I already have IDirect equipment - can I order service from you?
- YES, We can provide you service
- Can I use VOIP, online games, video chat, etc?
- ITG does not block the use of any IP-related service.
- Can you provide static public IP addresses?
- These are available on a limited basis.
- Do you provide 24/7 support?
- Yes, we provide 24/7 support via MSN, E-mail and Phone from our NOC.
- Is my bandwidth shared?
- With IDirect, you are buying a shared network access. This means that you'll have the ability to access up to the burstable capacity on your service level, and we guarantee your Minimum Information Rate MIR of your bandwidth.
- Is ITG's service one way or two way?
- Our IDirect service is a two-way Internet connection, offering you the best speed and network connection possible.
What is D-TDMA?
D-TDMA (which stands for Deterministic TDMA), is a proprietary version of the TDMA protocol which allocates bandwidth among multiple remote sites, based on instantaneous conditions. Several times a second, our D-TDMA feature allocates bandwidth dynamically based on criteria such as the queued depth at each remote site, the CIR (Committed Information Rate) configuration, Quality of Service (QOS) and prioritization requirements, as well as any rate limiting established at each remote site. D-TDMA allows a single allotment of bandwidth to be efficiently and effectively shared among multiple remotes, and has been proven to be the most efficient in terms of throughput and satellite resource requirements.
What are the benefits of IDirect over DVB?
iDirect is a native IP solution, which provides significantly more flexibility and efficiency than a DVB format. IP over DVB has to be encapsulated within an MPEG frame to be transported over DVB. IP packets must be segmented into MPEG 188 byte cells further decreasing efficiency. The iDirect D-TDMA protocol does not operate under these constraints, and consequently saves 10-50 % capacity versus this inefficient DVB MPEG encapsulation scheme.